Terms & Conditions

Delivery

We aim to despatch orders of stock items within 48 hours of cleared payment, Monday to Friday.

Items are sent via Royal Mail and are usually delivered within 48 hours of processing your order, however, please allow 7 days for your order to arrive.

Delivery Charges

 

For overseas deliveries please contact nicky@thecowlady.co.uk or Nicky on 07778 565963 before placing an order for a delivery charge quote.

Payment

We accept payment by VISA, MasterCard, Debit Cards and Paypal. For your added security, all payments are processed through Paypal and your card details are not entered on our site.

All payments are in GBP.

Privacy Policy

We only use the information you provide to process your order and keep you up to date with new products and special promotions. We do not sell or share your information with any third party. If you prefer not to receive details of new products and special promotions from us, please inform us via email.

If you register as a user with us we will ask for some relevant information including your name, email address, home address, delivery address, phone numbers etc.This information allows you to place subsequent orders without resubmitting these details.

Returns

Due to technical limitations the image viewed on the screen may differ slightly from the actual item purchased. Should you not be completely satisfied with your order you have the right to return any purchase within 7 days. A full refund will be given as soon as goods are received undamaged.

You may also cancel your order within 7 days of placing the order.

If goods are received damaged or not as ordered, please contact us immediately to return your goods for a replacement or full refund including postage.

Returns Address:

Nicky Harwood
The Cow Lady
Foyle Cottage
Dobwalls
Cornwall
PL14 6JB
Mobile: 07778565963  
E-mail:   nicky@thecowlady.co.uk

Contacting Us

If you have any questions or would like assistance with any part of your order, you may contact us using the details above.

 If you are contacting us to enquire about an order, please have your order number/details to hand.